Delivery & Returns

Delivery

As an approximate guide, please allow 5 - 7 working days for your order to be made and despatched. This is intended as a guideline and is NOT guaranteed. If you have a specific date requirement, please let us know before you confirm your order.

We use Royal Mail 2nd Class for our standard delivery service and Tracked 24 for express delivery.

Local collection is available for customers based in Hertfordshire if requested.

Returns

Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured. We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.

Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.